Privacy policy
PRIVACY POLICY
DATA PROTECTION POLICY
This page was last modified on 03-01-2022.
PART 1 - WHAT DO WE DO WITH YOUR DATA?
When you buy something from our store, we collect the personal information you provide, such as your name, address, and e-mail address, as part of the buying and selling process. When you browse our store, we also automatically receive your computer's Internet Protocol (IP) address to provide us with information that helps us learn more about your browser and operating system. Email marketing (if applicable): with your consent, we may send you emails about our store, new products, and other updates.
PART 2 - CONSENT
How do I give my consent?
When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange delivery, or return a purchase, you consent to the collection and use of that information for that specific purpose only. If we need your personal information for any other purpose, such as marketing, we will ask you directly for your explicit consent or give you the opportunity to opt out.
How can I withdraw my consent?
If you change your mind after registering, you can withdraw your consent to the collection, use, or disclosure of your information at any time by contacting us at Support@orthorelief.se.
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required to do so by law or if you violate our terms of use.
SECTION 4 - SHOPIFY
Our store is hosted by Shopify Inc. The company provides us with the online e-commerce platform that enables us to sell our products and services to you.
Your data is stored in Shopify's data warehouses, databases, and general application. The data is stored on a secure server behind a firewall.
Payment: if you choose to use a direct payment gateway to complete your purchase, Shopify will store your credit card information. The data is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Transaction data is stored only as long as it takes to complete the purchase transaction. Once the transaction is completed, the transaction data will be deleted.
All Direct payment gateways meet PCI-DSS standards established by the PCI Security Standards Council, an association of brands such as Visa, Mastercard, American Express and Discover.
In order to provide you with Klarna's payment methods, we may share your personal information in the form of contact and order details with Klarna during the ordering process so that Klarna can assess your suitability for their payment methods and customize those payment methods for you. Processing of the personal information you provide will be done in accordance with Klarna's privacy policy."
Billpay/Klarna payment options: in order to offer you Klarna's payment options, assess your eligibility for those payment options, and customize those payment options for you, we may exchange your personal data in the form of contact and order details with Klarna and Billpay when you check out. Your personal data will be processed in accordance with applicable data protection laws and as outlined in Klarna and Billpay's privacy policies.
SECTION 6 - THIRD PARTY SERVICES.
In general, the third party service providers we use will collect, use and share your information only to the extent necessary to provide the services they provide to us.
However, some third-party providers, such as payment gateways and other payment processors, have their own privacy policies regarding the information we are required to provide to them for purchase-related transactions. We recommend that you read the privacy policies of these providers so that you understand how your personal information is handled by them.
In particular, remember that some vendors may be based or have facilities in a country other than your country or ours. Therefore, if you conduct a transaction through the services of a third-party vendor, your data may be subject to the laws of the country where the vendor or its facilities are located.
For example, if you are located in Canada and the transaction is processed through a payment gateway in the United States, your personal information used to complete the transaction may be subject to disclosure under U.S. law, including the Patriot Act.
Once you leave our store website or redirect to a third-party website or application, you are no longer subject to this privacy policy or the terms and conditions of our website.
Links
When you click on links in our store, they may direct you away from our website. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies.
Google Analytics: Our store uses Google Analytics to track who visits our website and what pages are viewed.
SECTION 7 - SECURITY
To protect your personal information, we take the following measures.
To protect your personal information, we take reasonable precautions and follow industry standard practices to ensure that it is not lost, misused, accessed, disclosed, altered, or destroyed.
When you send us your credit card information, it is encrypted using Secure Socket Layer (SSL) technology and stored using AES-256 encryption. Although no method of Internet transmission or electronic storage is 100% secure, we comply with all PCI-DSS requirements and apply other generally accepted industry standards.
SECTION 8 - COOKIES
Here you will find a list of the cookies we use. We have listed them so that you can choose whether or not to disable cookies. _session_id, unique, session token, allows Shopify to store session information (referrer, landing page, etc.). _shopify_visit, no data retention, saved for 30 minutes since last visit, used by our website provider's internal statistics tracker to track the number of visits _shopify_uniq, no data retention, expires at midnight (relative to the visitor) the next day, counts the number of times a single customer visits a store. Card, unique token, saved for 2 weeks, stores information about cart contents. _secure_session_id, unique token, session storefront_digest, unique token, undefined If the store has a password, this is used to determine if the current visitor has access. PREF, which remains for a very short period of time, is set by Google and keeps track of who visits the store and from where.
SECTION 9 - AGE OF CONSENT
By using this Site, you affirm that you are at least 18 years of age in your country of residence or of legal age in your country of residence and that you have given us permission for minor dependents to use this Site.
SECTION 10 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to change this Privacy Policy at any time, so you should review it regularly. Changes and clarifications will become effective immediately upon their posting on the Website. If we make material changes to this policy, we will notify you of the changes here so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our company is acquired or merges with another company, your information may be transferred to the new owners so that we can continue to sell products to you.
SECTION 11 - CHANGES TO THIS PRIVACY POLICY.
Terms and conditions for text message marketing:
We use a text messaging platform to which the following terms and conditions apply. By signing up for our SMS marketing and alerts service, you agree to be bound by these terms and conditions. By entering your phone number at checkout and activating a purchase via our registration form or keywords, you consent to the sending of text messages (for your order, including reminders for cancelled orders) and marketing offers via SMS. You acknowledge that this consent is not a condition of purchase. Your phone number, name and purchase information will be shared with our SMS platform "SMSBump Inc, an EU company based in Sofia, Bulgaria, EU. This data is used to send targeted marketing messages and notifications to you. When you send text messages, your phone number is shared with an SMS operator to ensure delivery of the messages.
If you no longer wish to receive text messages and marketing messages, reply to each text message we send with STOP or use the unsubscribe link we provide in each of our messages. You understand and agree that alternative methods of deletion, such as the use of other words or requests, will not be considered an appropriate method of deletion. Messages and data may be subject to charges. If you have any questions, you may send a "HELP" message to the number where you received the messages. You may also contact us for further information. If you wish to unsubscribe, follow the procedure described above.
QUESTIONS AND CONTACTS
If you would like to access, correct, amend, or delete personal data about you, file a complaint, or simply obtain additional information, please contact our Data
DATA PROTECTION POLICY
This page was last modified on 03-01-2022.
PART 1 - WHAT DO WE DO WITH YOUR DATA?
When you buy something from our store, we collect the personal information you provide, such as your name, address, and e-mail address, as part of the buying and selling process. When you browse our store, we also automatically receive your computer's Internet Protocol (IP) address to provide us with information that helps us learn more about your browser and operating system. Email marketing (if applicable): with your consent, we may send you emails about our store, new products, and other updates.
PART 2 - CONSENT
How do I give my consent?
When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange delivery, or return a purchase, you consent to the collection and use of that information for that specific purpose only. If we need your personal information for any other purpose, such as marketing, we will ask you directly for your explicit consent or give you the opportunity to opt out.
How can I withdraw my consent?
If you change your mind after registering, you can withdraw your consent to the collection, use, or disclosure of your information at any time by contacting us at Support@orthorelief.se.
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required to do so by law or if you violate our terms of use.
SECTION 4 - SHOPIFY
Our store is hosted by Shopify Inc. The company provides us with the online e-commerce platform that enables us to sell our products and services to you.
Your data is stored in Shopify's data warehouses, databases, and general application. The data is stored on a secure server behind a firewall.
Payment: if you choose to use a direct payment gateway to complete your purchase, Shopify will store your credit card information. The data is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Transaction data is stored only as long as it takes to complete the purchase transaction. Once the transaction is completed, the transaction data will be deleted.
All Direct payment gateways meet PCI-DSS standards established by the PCI Security Standards Council, an association of brands such as Visa, Mastercard, American Express and Discover.
In order to provide you with Klarna's payment methods, we may share your personal information in the form of contact and order details with Klarna during the ordering process so that Klarna can assess your suitability for their payment methods and customize those payment methods for you. Processing of the personal information you provide will be done in accordance with Klarna's privacy policy."
Billpay/Klarna payment options: in order to offer you Klarna's payment options, assess your eligibility for those payment options, and customize those payment options for you, we may exchange your personal data in the form of contact and order details with Klarna and Billpay when you check out. Your personal data will be processed in accordance with applicable data protection laws and as outlined in Klarna and Billpay's privacy policies.
SECTION 6 - THIRD PARTY SERVICES.
In general, the third party service providers we use will collect, use and share your information only to the extent necessary to provide the services they provide to us.
However, some third-party providers, such as payment gateways and other payment processors, have their own privacy policies regarding the information we are required to provide to them for purchase-related transactions. We recommend that you read the privacy policies of these providers so that you understand how your personal information is handled by them.
In particular, remember that some vendors may be based or have facilities in a country other than your country or ours. Therefore, if you conduct a transaction through the services of a third-party vendor, your data may be subject to the laws of the country where the vendor or its facilities are located.
For example, if you are located in Canada and the transaction is processed through a payment gateway in the United States, your personal information used to complete the transaction may be subject to disclosure under U.S. law, including the Patriot Act.
Once you leave our store website or redirect to a third-party website or application, you are no longer subject to this privacy policy or the terms and conditions of our website.
Links
When you click on links in our store, they may direct you away from our website. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies.
Google Analytics: Our store uses Google Analytics to track who visits our website and what pages are viewed.
SECTION 7 - SECURITY
To protect your personal information, we take the following measures.
To protect your personal information, we take reasonable precautions and follow industry standard practices to ensure that it is not lost, misused, accessed, disclosed, altered, or destroyed.
When you send us your credit card information, it is encrypted using Secure Socket Layer (SSL) technology and stored using AES-256 encryption. Although no method of Internet transmission or electronic storage is 100% secure, we comply with all PCI-DSS requirements and apply other generally accepted industry standards.
SECTION 8 - COOKIES
Here you will find a list of the cookies we use. We have listed them so that you can choose whether or not to disable cookies. _session_id, unique, session token, allows Shopify to store session information (referrer, landing page, etc.). _shopify_visit, no data retention, saved for 30 minutes since last visit, used by our website provider's internal statistics tracker to track the number of visits _shopify_uniq, no data retention, expires at midnight (relative to the visitor) the next day, counts the number of times a single customer visits a store. Card, unique token, saved for 2 weeks, stores information about cart contents. _secure_session_id, unique token, session storefront_digest, unique token, undefined If the store has a password, this is used to determine if the current visitor has access. PREF, which remains for a very short period of time, is set by Google and keeps track of who visits the store and from where.
SECTION 9 - AGE OF CONSENT
By using this Site, you affirm that you are at least 18 years of age in your country of residence or of legal age in your country of residence and that you have given us permission for minor dependents to use this Site.
SECTION 10 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to change this Privacy Policy at any time, so you should review it regularly. Changes and clarifications will become effective immediately upon their posting on the Website. If we make material changes to this policy, we will notify you of the changes here so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our company is acquired or merges with another company, your information may be transferred to the new owners so that we can continue to sell products to you.
SECTION 11 - CHANGES TO THIS PRIVACY POLICY.
Terms and conditions for text message marketing:
We use a text messaging platform to which the following terms and conditions apply. By signing up for our SMS marketing and alerts service, you agree to be bound by these terms and conditions. By entering your phone number at checkout and activating a purchase via our registration form or keywords, you consent to the sending of text messages (for your order, including reminders for cancelled orders) and marketing offers via SMS. You acknowledge that this consent is not a condition of purchase. Your phone number, name and purchase information will be shared with our SMS platform "SMSBump Inc, an EU company based in Sofia, Bulgaria, EU. This data is used to send targeted marketing messages and notifications to you. When you send text messages, your phone number is shared with an SMS operator to ensure delivery of the messages.
If you no longer wish to receive text messages and marketing messages, reply to each text message we send with STOP or use the unsubscribe link we provide in each of our messages. You understand and agree that alternative methods of deletion, such as the use of other words or requests, will not be considered an appropriate method of deletion. Messages and data may be subject to charges. If you have any questions, you may send a "HELP" message to the number where you received the messages. You may also contact us for further information. If you wish to unsubscribe, follow the procedure described above.
QUESTIONS AND CONTACTS
If you would like to access, correct, amend, or delete personal data about you, file a complaint, or simply obtain additional information, please contact our Data